Privacy Policy

Data controller / Data Fiduciary: CaptainSide Esports Pvt. Ltd., LIG-846, Sector-5, Housing Board, Saddu, Raipur – 492014, Chhattisgarh, India.

Privacy contact: hello@captainside.com

Grievance Officer (India – required under the DPDP Act and IT Rules): Sumit Dubey, reachable at hello@captainside.com. The Grievance Officer will acknowledge complaints and respond within the timelines required by law.

EU/UK representative: not currently appointed.

This policy applies to everyone who uses CaptainSide – whether you simply browse and watch content, create an account, upload content, or contact us. Because CaptainSide is open to a general audience, our users include teenagers. We treat anyone under the age of 18 as a minor and apply the additional protections described in Section 9.

3.1 Information you give us

Account information: name or username, email address, phone number (if provided), password (stored in hashed form), and date of birth or age.

Profile and content: profile photo, bio, preferences, and any videos, images, comments, messages, or other content you post or stream on the Services.

Communications: information you provide when you contact support, respond to a survey, or enter a contest or promotion.

Payment information: if you make a purchase, our payment processor collects your card or payment details. We do not store full card numbers on our systems.

3.2 Information we collect automatically

Device and connection data: IP address, device type, operating system, browser, app version, and unique device or advertising identifiers.

Usage data: videos you watch, watch time, searches, clicks, pages viewed, and how you interact with content and other users.

Approximate location: general location (such as city or region) inferred from your IP address. We do not collect precise GPS location unless you separately consent.

Cookies and similar technologies: see Section 5.

3.3 Information from third parties

Social login: if you sign in using a social media account, we receive basic profile information you authorise that provider to share.

Fraud prevention and security providers: information used to detect fraud, spam, and abuse.

Analytics and advertising partners: aggregated or pseudonymised data about how the Services are used.

We use your information to:

• Provide, operate, and personalise the Services, including recommending content.
• Create and manage your account and authenticate you.
• Process transactions and send related confirmations.
• Communicate with you, including service messages and – where permitted – newsletters and updates you can opt out of at any time.
• Maintain safety and security, prevent fraud and abuse, and enforce our Terms of Service.
• Understand how the Services are used and improve them.
• Comply with legal obligations and respond to lawful requests.

Legal bases (EEA/UK users under GDPR)

Where the GDPR applies, we rely on the following legal bases: performance of our contract with you (to provide the Services); your consent (for optional cookies, marketing, and any processing of a child’s data via a parent/guardian); our legitimate interests (to secure, improve, and promote the Services, balanced against your rights); and compliance with legal obligations. You may withdraw consent at any time without affecting processing already carried out.

We and our partners use cookies, local storage, session storage, pixels, and software development kits (SDKs) to keep you logged in, remember preferences, measure and improve performance, and – where you allow it – support advertising.

Essential cookies are required for the Services to function. Non-essential cookies (analytics and advertising) are used only where required by law with your consent, which you can give or withdraw through our cookie banner or settings. In the EEA and UK, non-essential cookies are set only after you opt in. You can also control cookies through your browser settings, though blocking some cookies may affect functionality.

We do not sell your personal information for money. We share personal information only in the following circumstances and only with the categories of recipients below:

• Service providers who process data on our behalf under contract – for example hosting, content delivery, analytics, payment processing, customer support, and fraud prevention. They may use your data only to provide services to us.
• Advertising and measurement partners, where you have consented, to show and measure ads. Depending on the settings you enable, this may involve “sharing” for cross-context behavioural advertising as defined under California law – you can opt out (see Section 11).
• Other users and the public, for content you choose to post publicly, such as videos, comments, and profile details.
• Corporate transactions: in a merger, acquisition, financing, or sale of assets, subject to this policy continuing to apply to your information.
• Legal and safety: to comply with law, respond to valid legal process, protect our rights and users, and prevent harm. We disclose only what is reasonably necessary and, where lawful, will consider the least intrusive response.

We are based in India and may process your information in India and other countries where we or our service providers operate. Where we transfer personal data across borders – including out of the EEA/UK – we use appropriate safeguards required by law, such as Standard Contractual Clauses or transfers to countries recognised as providing adequate protection, and we take steps to ensure your data remains protected. A copy of the relevant safeguards can be requested at hello@captainside.com.

We keep personal information only as long as necessary for the purposes described in this policy – typically for as long as your account is active. When you delete your account, we delete or de-identify your personal information within a reasonable period (ordinarily within 90 days), except where we must retain certain data to comply with legal, tax, security, or fraud-prevention obligations, or to resolve disputes. Backup copies are deleted on a rolling schedule.

CaptainSide is open to a general audience and we do not operate a strict age gate, so minors do use the Services. We take the following approach to protect them:

• India (DPDP Act, 2023): a “child” is anyone under 18. Before processing a child’s personal data we are required to obtain verifiable consent from a parent or lawful guardian, and we must not undertake tracking, behavioural monitoring, or targeted advertising directed at children.
• EEA/UK (GDPR): where we rely on consent to provide online services to a child below the applicable age (16, or lower where a member state allows, down to 13), that consent must be given or authorised by a parent or guardian.
• United States (COPPA): we do not knowingly collect personal information from children under 13 without verifiable parental consent.

We do not serve targeted or behavioural advertising to users we know to be minors, and we do not knowingly sell or “share” a minor’s personal information. If you are a parent or guardian and believe your child has provided us personal data without the required consent, contact us at hello@captainside.com and we will verify and delete it.

We use technical and organisational measures to protect your information, including encryption in transit (TLS/SSL), access controls, and hashed password storage. Payment data is handled by PCI-compliant processors. No system is completely secure, so we cannot guarantee absolute security, but we work to protect your data and will notify you and the relevant authorities of a data breach where required by law.

Depending on where you live, you have some or all of the following rights over your personal information: to access it, correct it, delete it, receive a portable copy, object to or restrict certain processing, withdraw consent, and not be discriminated against for exercising your rights. To exercise any right, email hello@captainside.com or use the in-app privacy settings. We will verify your identity and respond within the timeframe required by the applicable law.

India (DPDP Act, 2023)

• You may access, correct, complete, update, and erase your personal data, and withdraw consent as easily as you gave it.
• You may nominate another individual to exercise your rights in the event of death or incapacity.
• You may raise a grievance with our Grievance Officer (Section 1). If unresolved, you may complain to the Data Protection Board of India through its online portal.

EEA / UK (GDPR)

In addition to the rights above, you have the right to lodge a complaint with your local supervisory authority (in the UK, the Information Commissioner’s Office). We would appreciate the chance to address your concerns first.

California (CCPA/CPRA)

California residents have the right to know, access, correct, and delete personal information, and to opt out of the “sale” or “sharing” of personal information and of certain targeted advertising. We do not sell personal information for money. Where our advertising settings involve “sharing” for cross-context behavioural advertising, you can opt out via “Do Not Sell or Share My Personal Information” in our footer or by a Global Privacy Control signal. We will not discriminate against you for exercising these rights. The categories of personal information we collect are set out below.

Do Not Track: some browsers send a “Do Not Track” signal. Because there is no common standard, we respond to recognised opt-out preference signals such as Global Privacy Control as described above.

The Services may contain links to third-party sites and services we do not control. This policy does not apply to them. We encourage you to review the privacy policies of any third-party site you visit.

We may update this policy to reflect changes to our Services or the law. If we make material changes, we will notify you through the Services or by other reasonable means before they take effect, and we will update the “Last updated” date above. Your continued use of the Services after an update means you accept the revised policy, except where your consent is required by law.

If you have questions about this policy or your personal information, contact us at hello@captainside.com, or write to CaptainSide Esports Pvt. Ltd., LIG-846, Sector-5, Housing Board, Saddu, Raipur – 492014, Chhattisgarh, India. For grievances, contact our Grievance Officer as listed in Section 1.